IS THERE A MINIMUM HIRE ORDER?
No, Currently Fox and Hound Events do not have a minimum hire amount.
HOW LONG IS THE HIRE PERIOD?
The hire period differs depending on the hire situation, our pricing is based on a 3- day hire, this means picking up your item the day before and returning it the day after your function. (late fees will apply if your item is not returned by the return time)
For all hires that require delivery and set up, we will discuss the best option of when to deliver and set up as well as pick up if it is required.
We are flexible with our hires, if you require a longer hire you may be required to pay an extension fee.
ARE WE ABLE TO PICKUP THE ORDER (Dry Hire)
Fox and Hound Events offers pick up and drop back or a 'dry hire' of certain items in our stock list. These pick ups and drop offs need to be pre arranged so Fox and Hound Events can meet you and assist with equipment hand over. Orders are NOT available for pick up on weekends or public holidays.
YOUR VEHICLE: Fox and Hound Events prefer if your car or transport is enclosed or that you have suitable weather cover (such as a tarpaulin or tonneau cover). Fox and Hound Events reserves the right to refuse pick up of items if transport is deemed unsuitable.
Remember: Any damage will be assessed on return of items so we recommend bringing blankets, tie downs and ropes to protect hire items from damage during transport. Fox and Hound Events also takes no responsibility for any damage to your car or associated items such as tie downs, blankets, etc., whilst moving or carrying hire items.
WHAT IS YOUR DELIVERY FEE?
Delivery fees are calculated on the event location, quantity of equipment and if there are any special requirements such as stairs or tricky access for delivery and pick up. These fees are calculated per event and are quoted to cover costs included in packing, transport, delivery and returning to do the same again for pick up. Additional charges are quoted for set up to cover the time included in arranging the equipment.
WHAT AREAS DO YOU SERVICE?
Fox and Hound Events are located in the Southern suburbs of Adelaide. We service the greater Adelaide area and are available for events outside of this, please contact us if your event is outside of this area (travel fees may apply for out of area events.)
DO YOU OFFER A "SETUP" SERVICE?
Fox and hound Events does offer a Set Up service, this is quoted separately from your hire items and delivery charges. We also offer Event Management services that are tailored depending on your event; please contact us for a quote.
WHAT IS YOUR CANCELLATION POLICY AND CAN MY DEPOSIT BE REFUNDED?
Booking deposits (50% of your total invoice) that are paid are non-refundable to cancellation or change-of-mind. Change of date is subject to availability of stock.
Cancellation will involve forfeiting your non refundable deposit
No refund applies if cancelation is within 48 hours.
DO YOU REQUIRE A SECURITY BOND?
All rentals are subject to a bond by credit card. Credit card bonds will require the client to fill out a bond form, this will authorise the credit card to be used in the event the bond is forfeited. We at Fox and Hound Events will fill out the form to include the bond amount and details, the client will then fill out credit card details and signature. A copy of this form will be retained until the hire items are returned and a copy will be given to the client. Upon return of hire items, provided they are in a satisfactory condition, the bond form will be securely destroyed.
CAN I ALTER THE HIRE PIECE AT ALL?
No, do not alter, tamper, damage or repair the pieces under any circumstance - All of our pieces are regularly checked over and we have photos of the condition of all our pieces.
WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR IS NOT RETURNED?
You must take all reasonable steps to protect the items supplied from loss or damage. At Fox and Hound Events we appreciate that accidents do occur, however, the client is responsible for any loss or damage (irrespective of the cause) and we will charge you for the cost to repair or replace the items, covered by the bond form.
You also must consider wet weather options, as items cannot be left uncovered over night. Items returned with water or wet weather damage will be assessed on a case-by-case basis with clean, repair or replacement costs passed onto the client.
Please note: Flower stamen and Candle Wax left on items may be considered damage; damage caused by flower stamen or candle wax may require additional cleaning charges.
CLEANING & RETURN OF ITEMS
We require that you return the equipment in the same condition that it was provided. Furniture must be wiped down and be free from any food, beverage or other contaminants. Please note: If candles are used, candle wax must be cleaned off furniture, bond may be forfeited if damage occurs due to candle wax or candle wax removal.
Fabric and Linen MUST NOT BE WASHED but folded and placed in container provided.
Glassware, crockery and cutlery must be rinsed under clean lukewarm water.DO NOT PLACE IN DISHWASHER unless instructed.
DO YOU CHARGE A LATE FEE?
For items not returned on the specified date, a late fee of 20% of the invoice total per day will be charged. Items not returned within 2 weeks after the specified return date will automatically forfeit the client bond, plus be charged late fees.
DO YOU REQUIRE A DEPOSIT?
Yes, At Fox and Hound Events we require a 50% non-refundable deposit to secure and book in your items. Quotes will be issued but the items will not be held for specified dates until deposit has been paid.
WHEN IS FULL PAYMENT EXPECTED?
Full payment is expected 7 days prior to pick up or event. If booking is made within 7 days of event, full payment is required when booking.